Purpose:

Responsible for the training, supervision, and performance of food service associates to maintain food safety, food quality, and customer satisfaction in the varied Food and Nutrition operations.

Responsibilities:

• Provide for direct supervision of hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.

• Conduct the orientation, training and coaching of new team members. Ensure routine competency checks are completed for all associates with appropriate follow-through.

• Coach and discipline associates as appropriate and in accordance with Human Resource policies and procedures.

• Contribute to the relevant and timely performance feedback to associates through the performance review process.

• Schedule personnel to meet operational needs and in accordance with volume and budgetary guidelines.

• Maintain inventory levels to ensure they are adequate to meet the needs of the operation. Oversee security of inventory and cash revenues.

• Conduct and document service recovery on all customer complaints as per operational guidelines.

• Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.

• Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.

• Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.

• HS Diploma/GED required

• 3 years relevant experience required

• 1 year relevant leadership experience required Licensure, Certifications, and Clearances: SafeServe Certified or must be completed within 6 months of hire

• Servsafe Certified

• Act 34

• OAPSA

UPMC is an Equal Opportunity Employer/Disability/Veteran