Role – Application Support Engineer Years of Experience – 2 - 5 years Location – Chennai JD: • Demonstrable experience as an application support engineer or any other related field. • Bachelor's degree in computer science, software engineering, information systems, information technology, computer engineering, or anything similar. • Must be capable of managing code migration, monitoring performance, and documenting all configuration changes. • Enhanced knowledge of back-end and front-end programming languages. They include Java, React, Node JS, Angular, and Python. • Hands on experience working on any one of the Public Cloud ( AWS or Azure ) • Have the ability to offer significant front-end support to all web-based clients and internal departments. • Extensive knowledge of Advanced Encryption Standards or AES. • Significantly advanced proficiency in determining the causes of application errors and skilfully repairing them. • Coordinate with the design and development teams to resolve complex application and system issues • Troubleshoot and rectify application issues • Provide progress updates to the management and customer • Perform root cause analysis to identify the reasons for the underlying issue • Plan and execute strategies and configuration changes to ensure optimal quality assurance for all applications • Monitor all alerts related to applications and provide proactive services • Maintain positive working relationships with other team members, including engineers and customer support technicians • Debug any issues that impact application performance • Coordinate with the quality assurance and development team to administer code migrations across various environments • Prepare and maintain documentation for all issues and the implemented solutions • Recommend ways to optimise business performance by presenting solutions to existing challenges.