ProMedica Toledo Hospital is one of the largest acute-care facilities in the region. Our 794-bed hospital is staffed by more than 4,800 professional healthcare employees who serve a 27-county area throughout northwest Ohio and southeast Michigan. We also have the area’s largest board-certified medical staff, which is made up of more than 1,000 primary care and specialty physicians. Excellent customer service skills and the ability to work in a fast-paced environment are a must. In addition, for 15 consecutive years, residents of Greater Toledo have named us the Consumer Choice Award winner in our market. In fact, we’re the only hospital in northwest Ohio to receive this honor.

REPORTING RELATIONSHIPS/SUPERVISORY RESPONSIBILITIES

This position routinely interacts with patients, visitors, clinicians, and department leadership. This position reports directly to site leader, manager and director of rehabilitation services, and at times, to other rehabilitation leadership as appropriate. This position has no direct reports.

POSITION SUMMARY

This position performs diversified administrative support functions vital to the day-to-day clinical operations and revenue integrity for the department. In this position, one must possess and display strong interpersonal skills, communicate effectively to internal and external customers, and respond to all inquiries in a timely, professional manner.

ACCOUNTABILITIES

Performs customer service functions of answering phones, recording, and forwarding messages and greeting customers in a polite and timely manner. Registers patients in the system and rehab specific EMRs (Epic and WellSky) to ensure accurate billing. Task includes pre-registration and re-registration every 30 days. Verifies insurance coverage for all rehabilitation services and documents detailed coverage in the EMR. Must access various electronic insurance portals and phone trees to determine insurance coverage. Maintains accurate clinical schedules, scheduling patients for initial and recurring therapy visits in the rehab EMR. Ensures therapy plans of care are completed and routed in a timely fashion to comply with regulatory requirements and system-wide quality standards. Responsible for point-of-service collections, including co-pays and deductibles. Records and processes collection in accordance with system policies. Processes daily billing charges, completes charge reconciliation to ensure billing accuracy, and identifies and assists with correction of billing errors. Performs general office support including but not limited to typing, data entry, filing, copying, and scanning. Assist with reports and data collection as directed. Performs other duties as assigned.

REQUIRED QUALIFICATIONS

Education: High school diploma or GED.

Skills: Proficient in keyboard and data entry (requires 95 keystrokes/minute corrected). Knowledge and experience in use of computers. Experience with Microsoft Office software including Word, Excel, Power Point and Teams. Good interpersonal skills in order to positively represent both the department an the system to callers and visitors. Must be able to work calmly and efficiently under stress in a busy environment. Must be self-directed and detail oriented, with attention to accuracy.

Years of Experience: N/A

License: N/A

Certification: N/A

PREFERRED QUALIFICATIONS

Education: Associate degree or previous experience in business or health care management

Skills: Mastery in Microsoft Office and related software. Knowledge of electronic medical record software’s like Epic and other rehab service line applications.

Years of Experience: N/A

License: N/A

Certification: N/A

WORKING CONDITIONS

Personal Protective Equipment: As required by infection prevention and control policies

Physical Demands: Able to move from one office/work area to another. Occasional lifting up to 25 pounds, bending or reaching. Sitting and/or standing for extended periods.

ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org

Equal Opportunity Employer/Drug-Free Workplace

Requisition ID: 80305