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American Systems Help Desk Technician (Telecommuter Part Time/Weekends) - Secret Clearance - (23909) in Telecommuter/Any State, United States
Help Desk Technician (Telecommuter Part Time/Weekends) - Secret Clearance - (23909)
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Job Title / Level
Help Desk Technician (Telecommuter Part Time/Weekends) - Secret Clearance
Clearance Required?
Secret
Location:
Telecommuter/Any State, US (Primary)
% Travel
0 - 10%
Job Description
We are looking for a highly motivated Help Desk Technician to provide remote support for customers including the DoD and Federal Government. Responsible for performing Tier 1 troubleshooting under the supervision of the Service Desk Manager. Duties include basic computer help desk support and troubleshooting user problems. The Weekend Shift is approximately 6:00 AM - 12:00 PM Eastern Time on Saturday and Sunday.
As a Help Desk Technician you will:
Work remotely to provide user support in a timely manner.
Work with a team of driven, supportive and highly skilled professionals.
Provide critical support in protecting our country.
Receive a robust benefits package that includes Employee Stock Ownership Plan (https://vimeo.com/729673832/55ff22ab92) !
Enjoy flexibility managing your work hours and personal needs with a single accrual leave plan.
A week in the life of a Help Desk Technician:
Perform Tier 1 troubleshooting for DoD and Federal Government customers under the supervision of the Service Desk Manager.
Provide professional customer service and timely resolution or escalation of issues.
Provide basic computer help desk support of user issues.
Perform user data corrections and respond to questions from callers.
Assist users with subscribing and unsubscribing to the system.
Assist users with moving their accounts between bases/locations, updating contact information and setting up alerts on multiple devices.
Send more complicated user issues to appropriate hierarchy for troubleshooting.
Learn fundamental operations of commonly used software, hardware and other equipment.
Accurately log all service requests and document resolutions using call tracking software.
Educate end users on appropriate system use and share technology best practices.
Job Requirements
Possession of a DOD Secret Clearance or higher.
1 year solid technical experience required - Can substitute a bachelor’s degree in an IT field for one year of experience, or industry valued certifications may be considered in lieu of experience or degree
Ability to work independently and responsibly without direct supervision.
Technical troubleshooting skills in researching and documenting resolutions.
Friendly presence and helpful attitude; good interpersonal skills.
Exercise patience and professionalism during stressful situations.
Ability to provide technical support over the phone; good phone skills.
Accurately and consistently document all work; good writing skills.
Good problem-solving skills; ability to visualize a problem or situation and think abstractly.
Ability to handle constantly changing flow of traffic; be able to multitask effectively.
Working knowledge of standard operating systems, applications, and networking.
Must be available to work weekends. Flexibility to occasionally cover other shifts as needed.
Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day.
Company Awards:
Forbes National Best Midsize Companies
Energage National Best Workplaces
Washington Post Best Workplaces
Veteran Hiring Awards:
GOLD AWARD by U.S. Department of Labor HIRE Vets Medallion Program
TOP 10 MILITARY FRIENDLY EMPLOYER by MilitaryFriendly.com
BEST FOR VETS EMPLOYER by Military Times
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The pay rate for this position is $20 hourly. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EOE Minorities/Women/Disabled/Veterans/Gender Identity/Sexual Orientation