Description

We are offering an opportunity for a Customer Service Representative in Tampa, Florida. In this role, you will be part of our team, focusing on providing quality service to our customers. You will be based at our location, handling customer inquiries, processing requests, and maintaining customer satisfaction.

One of the following licenses is required: 440, 220, 20-44

Responsibilities:

• Interact with customers, addressing their queries and ensuring a high level of customer satisfaction.

• Process customer requests in a timely and accurate manner.

• Maintain up-to-date knowledge of our products and services to provide accurate information to customers.

• Resolve customer complaints promptly and professionally.

• Collaborate with team members to improve customer service processes and procedures.

• Use customer service skills and industry knowledge to provide an exceptional customer experience.

• Follow company policies and regulations while performing customer service duties.

• Handle customer data responsibly, ensuring confidentiality and adherence to data protection regulations.

• Participate in team meetings and training sessions to improve job performance and stay updated on job requirements.

• Provide feedback on customer interactions and issues to help improve the company's products and services.

Requirements

•One of the following licenses is required: 440, 220, 20-44

Proven experience in a customer service role

• Excellent communication and interpersonal skills

• Strong problem-solving abilities

• Proficiency in using customer relationship management (CRM) software

• Ability to work in a fast-paced environment

• High level of patience and ability to handle customer complaints

• Exceptional listening and response skills

• Ability to work both independently and as part of a team

• High school diploma or equivalent

• Knowledge of customer service principles and practices

• Willingness to continually learn and adapt to new information and techniques

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .