Alarm Monitor Telecommunicator - Suitland (3739)

Location Suitland, MD

Job Code 3739

# of Openings 1

Apply Now (https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=GATEWAYVENT&cws=55&rid=3739)

Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking an Alarm Monitor - Telecommunicator

POSITION RESPONSIBILITIES:

• Monitor FPS and contract guard radio traffic, receive emergency and non-emergency

phone calls, and monitor security alarm systems in federal buildings for all US states and

territories and coordinate the appropriate response to these events to include sending and

receiving audible and easily distinguishable and understandable English language voice

communications via radio and telephone systems; answering verbal inquiries;

coordinating the activities of law enforcement and other public safety personnel;

obtaining and relaying public safety information, and calling clients to update their

records.

• Think and act quickly, calmly, and accurately in emergency situations and under stressful

circumstances.

• Thoroughly document all calls in the daily operations log (DOL) software including the

documentation of statistics on officer, guard, and local response, as well as any additional

notifications made. Ensure officer safety by maintaining complete and accurate officer

tracking logs with officer movements, activities, radio identifiers and vehicle mileage.

• Operate (recording, playing, logging, storing tapes, and changing tapes) multi-channel

radio and telephone dispatch audio logging/recording equipment. Maintain the “passdown

log” of all incidents and calls received. Assign Case Control Numbers as needed

and enter case data into a secondary online database.

• Access Federal, State, and local criminal databases including the NCIC, The Colorado

Criminal Information Center (CCIC), Michigan Law Enforcement Information Network

(LEIN) and the Washington Criminal Information Center (WACIC), and maintain

compliance with all related regulations and procedures. Document all clearances in

multiple locations for verification and audit purposes. Maintain other statistical logs such

as Criminal History and Countermeasure logs.

• Assist with quality review of events created by fellow dispatchers, checking for

completeness and accuracy.

• Monitor and make notifications for all alarms received based on customized notification

lists unique to each account. Document all actions taken in the alarm monitoring

software, as well as in the daily operation log.

• Operate primarily Microsoft Windows-based desktop computers and software, and

preserve a working understanding of all equipment, identifying issues or malfunctions

and notifying supervision if a problem is found.

• Monitor in-house closed-circuit television (CCTV) cameras. Provide after-hours

answering service for multiple government agencies as required or currently set up per

MegaCenter. During the term of this contract additional post and pre alarm camera

monitoring may be required.

• In the event of a partial or complete failover, perform all dispatching duties for the sister

MegaCenter.

• Periodically perform duties as a floor trainer for incoming dispatcher trainees. Other

duties as assigned by dispatch supervisors or management.

• Routinely test MegaCenter alarm and communication systems including, but not limited

to, such tasks as hourly communication tests, Telephone Recording Devices-Plugged in

checks, test radio frequencies, test head-sets for malfunctions and UL required receivers

and printers.

• In the event a Computer Aided Dispatch System (CAD) is installed in the MegaCenters,

contract personnel shall receive the necessary training to proficiently work with this

system.

POSITION REQUIREMENTS:

• High School diploma or GED

• Ability to work under stress and to respond to emergency communications

• Minimum of 1 years’ experience as a 911 dispatcher or similar function in an emergency

call center.

• Excellent phone skills

• Be able to handle filing and other administrative duties

• Knowledge of a 24-hour emergency communication center including familiarity with

public safety functions and concerns and of the public safety communication’s

environment, demands, requirements and related laws, regulations and systems.

• Computer Skills – Utilizes a personal computer with word processing, spreadsheet and

related software with reasonable speed and accuracy.

VEVRAA Federal Contractor

Three Saints Bay, LLC and its subsidiaries offer a diverse, team-oriented working environment and the opportunity to work with exceptional dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.

We are an EEO/AA employer. We invite resumes from all interested parties without regard to race, color, religion, creed, gender, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.