Audio Visual Support Technician (Conference Center Support)

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

WCBinc is looking for a Audio Visual Support Technician (Conference Center Support)to join our team to support our intelligence customer activities in Springfield,VA.

Job Description:The Conference Center Audio Visual Support Technician provides support to the NGA conference center under the UDS Contract. This requires an individual who possesses a diverse set of technical skills, is proactive, flexible, and open to cross training.Primary Responsibilities:

Serve as an NGA Conference Center Liaison for all NGA events involving UDS IT equipment and/or requiring UDS support.

Facilitate meetings and engage regularly with customers to:

coordinate and plan emerging customer requirements for conference center events

address IT related questions or concerns

provide situational awareness to Conference Center stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems installed in the Conference Center spaces

Provide live event support

Video Conference Scheduling

Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices

Operate and manage equipment for presentations, sound, lighting and audio/video conferencing

Creating & managing user accounts

Develop Standard Operating Procedures (SOPs) for utilization of Conference Center equipment

Escalate IT issues to Tier 3 when needed

Provide workstation (thick and thin client), VoIP Device, and voice and video conference support, which may include:

Manage hardware in all stages including unpacking and setup of end user devices

Resolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract

Install application software on end user device workstations via scripted install packages

Inventory management of UDS deployed software and end user devices

Provide user education and training in basic hardware and software functions

Create and maintain documentation and SOPs to train new employees

Utilization of a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands

Identify and execute process improvements and other enhancements that improve operational efficiency.

Position Requirements

Basic Qualifications:

TS/SCI Clearance w/ ability to obtain CI Poly

Knowledge in one or more of the following areas:

Workstations (thin and thick clients)

Monitors

KVMs

Print, Fax and Scan Support Services

Audio Visual Services

Voice and VTC Support Services

Desktop Image Management

Virtual Desktop Infrastructure (VDI) Support Services

Home Directory and Profile Support Services

E-mail Support Services

Software Support Services

Domain Name Services (DNS)

Dynamic Host Configuration Protocol (DHCP)

Patch Management (Windows)

Excellent troubleshooting capabilities and strong communication skills.

Strong work ethic and attention to detail

Strong organizational skills

Strong writing skills (document creation and management)

Strong time management skills and ability to work flexible schedules to meet job requirements

Ability to work independently on projects and/or tasks

Ability to regularly stand and walk between buildings on a large campus

Ability to move and lift computers, printers, monitors, and other hardware

Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM

Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)

Team player and willing to both share knowledge and learn from others to ensure team's success

Enthusiasm and ability to adapt to new and changing technologies

A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification

Education & Experience:

Requires Bachelor's Degree or an equivalent combination of years of experience and education and 3+ years of prior relevant experience.

Location: On Company Site

US Citizenship Required

Location Springfield

Full-Time/Part-Time Full-Time

Exempt/Non-Exempt Exempt

Security Clearance Requirements Active TS / SCI Clearance and eligibility to obtain CI Poly.

This position is currently accepting applications.