JOB TITLE: SUPPORT COORDINATOR (THE NEXT STEP) FLSA STATUS:Non-ExemptSALARY RANGE:Starting at $21.00STATUS:Full-time or Part-TimeREPORTS TO:Senior Support Coordinator PRIMARY PURPOSE OF JOB This is a professional case management work in a comprehensive purchase-of-service and community placement program for persons with developmental disabilities.This description may not include all the duties, knowledge, skills, or abilities associated with this position. *ESSENTIAL RESPONSIBILITIES AND DUTIES*

Manage a diverse caseload of moderate size and complexity

Interview individuals, their families, and other responsible parties. Assist in completing necessary documents. Collect basic data and obtains appropriate additional information from other agencies. Participate on the inter-disciplinary team to review each case

Prepare and complete case notes, quarterly reviews, annual reviews, service monitoring and any other required reports concerning the individual service plan in accordance to Department of Mental Health (DMH) guidelines, Medicaid regulations and Abilities First policy

Complete all required documentation (plans, waiver paperwork, service monitoring, etc.) in a timely manner following DMH regulations, Medicaid guidelines, Abilities First policy, and all applicable regulatory requirements

Complete and enter case note documentation into MOEDIWEB billing system on a daily basis, no later than 72 business hours after TCM activity, maintaining a minimal average of 120 TCM hours permonth, 1440 minimum TCM hours required per year

Maintain individual state record in accordance with DMH and Medicaid guidelines

Facilitate the interdisciplinary teams development of the Individual Service Plan for each individual served

Attend interdisciplinary team meetings to discuss individuals eligibility, service plan, progress, and possible changes in supports or services

Prepare service authorizations and arrange for individuals to access services

Monitor services to ensure that the terms of the authorization are being fulfilled by the contracted providers, to check on quality of services, and to review individual progress according to the state service-monitoring directive

Develop goals and outcomes with each individual recognizing and identifying changing his/her wants and needs. Identify any available natural supports. Provide information about appropriate community resources. Continuously assess supports in place for the individual and ensure they are effective toward supporting the individual to reach his/her goals as identified in the Individual Service Plan

Collaborate with Utilization Review Committee (URC) to obtain funding for needed services that cannot be met using natural supports

Maintain contact with every individual on caseload as per DMH guidelines. This includes monthly face-to-face visits and completion of monthly Service Monitoring according to DMH guidelines with all individuals in Community Placement

Meet face-to-face with individuals on caseloads that Abilities First serves. Verify documentation ofpersonal plan and services with the contracted provider

Review provider documentation including daily progress notes (provider summaries) and serviceauthorizations that result in provider billing for accuracy of services authorized

Provide progress reports and advise individuals, their families, and other responsible parties

Visit service agencies, attend meetings, and confer with senior staff to become informed concerning community resources for persons with developmental disabilities