Sales & Service Coordinator (Contractor)

This position is an important position that reports to the Customer Care Manager and leads sales according to the company policy for Sales & Service Order to Cash. In addition, it enables the Sales & Service team to operate smoothly while supporting before and after the order, and provides internal sales support for daily business operations in cooperation with customers as well as sales and other teams in Korea.

YOUR RESPONSIBILITIES:

• As a window person for all service-related inquiries, support to achieve the business target of the Korean branch by communicating with channel partners, factories (worldwide), sales representatives, marketing, and other major internal customers and suppliers on a daily basis.

• Coordinating customer order requirements, expediting orders as appropriate, handling inquiries regarding products and services, including pricing, product availability, returns, etc.

• The overall process before and after ordering works to ensure that sales proceed well in accordance with company policy.

• Order entry according to DEMO request and arrange in collaboration with Logistic team

• Responsible for SAP/ERP/CRM system data management, maintaining accurate and correct records of all business-related information.

• Actively participate in department/organizational team activities to contribute to the development and achievement of team goals.

• Other duties as assigned with or without accommodation.

OUR EXPECTATIONS:

• Junior college degree

• Minimum 3 years’ experience in order fulfilment and/or customer service

• Experience in using Salesforce (SFDC), SAP

• Strong organizational and time management skills

PREFERRED EXPERIENCE / QUALIFICATIONS:

• Experience in an Order fulfillment role and commercial support

• Strong knowledge and experience in order entry process for domestic as well as international transaction

• Strong communication skill

• Spoken and written English (Medium to low level is ok)

• MS office (Word, Excel) skills

PERSONAL TRAIT PROFILE:

• Thoughtful with a high level of integrity

• Good communication skills and teamwork spirit.

• Must be able to multi-task and work well under pressure to meet deadlines

• Good business acumen with Analytical, Problem Solving and Decision-Making skills.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.