What you can expect

As a Technical Project Manager, you will lead and oversee the planning, execution, and delivery of technical projects. You will ensure that projects are completed on time, within budget, and meet quality standards. Your role is crucial in coordinating resources, managing stakeholders, and mitigating risks to achieve project success.

About the Team In this role

you will be responsible for the overall delivery of new features for Zoom Contact Center. This includes project managing the release plans, diving into the feature technical discussions and coordinating with product managers, engineers, designers and operations.

• Being able to to support, coordinate, and execute strategic project work across the Zoom Contact Center Team

• Demonstrating experience with agile tooling such as JIRA for task delegation and assignment and tracking completion of items

• Being able to Investigate ways to improve existing processes and fix pain points through automation, streamlining, and program delivery

• Being able to support on the creation of quarterly business reviews that can accurately capture performance by using SLAs and KPIs

• Being able to manage and escalate project risks and issues as appropriate, and establish success metrics for projects and ensure performance is tracked and measured

• Leading and managing large scale, company-wide projects through planning, development, launch, stabilization, debrief facilitation and close

• Assisting in managing multiple concurrent projects with multiple work streams that require inputs from cross-functional stakeholders both internally and externally

What we’re looking for

• Be able to demonstrate Basic knowledges in network, VOIP, API etc

• 5+ years of experience in UCAAS or CCAAS industry

• Be able to demonstrate strong technical aptitude

• Be able to flexible your schedule and work after hours with offshore team

• Proficient in Mandarin (Native speaker)

Salary Range or On Target Earnings:

Minimum:

$94,600.00

Maximum:

$218,700.00

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

05/09/24

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here (https://explore.zoom.us/media/benefits_brochure.pdf#page=40) .

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.