Ready to lead from the front? We’re looking for a Director of Front Office to head up our Front Office departments; setting the tone to deliver truly memorable guest experiences from first moment to last.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Directing everyday front office activities while developing and coaching your team to deliver next-level guest experiences.

• Creating the perfect working environment for your team to thrive and driving collaboration between departments

• Providing guests with all the information they need to enjoy a truly memorable experience.

• Conducting routine inspections of the front office and public areas – taking immediate actions to correct any deficiencies.

• Lead a passionate Guest Services team that aims to provide exceptional guest experiences, while performing within financial guidelines.

• Oversee and supervise all duties performed by all Front Office colleagues.

• Sets and maintain high level of guest service and responds to social media sites.

• Providing support for the line staff.

• Assist with scheduling for all areas of the Front Office operations.

• Works closely with Front Office Managers and the Director of Housekeeping to ensure all company standards are met and company culture and programs are supported and encouraged.

• Ensure proper training of all employees working in front office areas.

• Coaching, counseling, and disciplining all the shift colleagues along with the department head.

What We need from you:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration, Hospitality, or Business Administration.

• Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience.

• Must speak local language(s) . Additional languages preferred.

• Ability to read, write, and verbally communicate effectively and professionally.

• Experience with Opera and Microsoft Office Suite is preferred.

• Flexible schedule, able to work evenings, weekends and holidays.

What you can expect from us:

The annual pay range for this role is $70,000 - $85,000 . This range is only applicable for jobs to be performed at InterContinental Mark Hopkins . This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A team member’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So, what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Not applicable for Colorado applicants

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.