Job Information
University of Rochester Business Administrator I in Rochester, New York
GENERAL PURPOSE:
The Department of Psychiatry at the University of Rochester invites applications for an Account Manager to join the Collaborative Care and Wellness Division. Specifically, UR Medicine EAP and Behavioral Health Partners (BHP). UR Medicine EAP provides confidential guidance and support for addressing a variety of personal and work-related challenges. The Account Manager is an integral member of the EAP and BHP teams. The Account Manager assists with maintaining existing business contracts and new contract on-boarding by responding to service requests, handling survey preparation and data management, marketing materials and events, contract renewals, and other duties as
assigned.
JOB DUTIES AND RESPONSIBILITIES:
Service Requests
Oversee workshops scheduling:
Receive and review workshop requests for accuracy and clarifying with client/customer on unclear request details
Review counselor calendars and schedule workshop and appropriate preparation time
Create Zoom links for workshops that will be completed via video conference
Create and distribute workshop materials
Book workshop venues
Ensure appropriate equipment is available in decided space
Annual Workshop Series:
In collaboration with EAP Service Manager, plan topics for annual EAP Health Bites and EAP Supervisor Series
Create and distribute marketing materials for upcoming workshop series
Schedule Zoom links, venues and interpreters for workshop series
Schedule and host tech checks with upcoming presenters
Maintain Zoom Webinar license for EAP and BHP
Contract Management
Create request for proposals and respond to inquiries regarding new contracts
Coordinates new contract onboarding including attending implementation meetings, employee meetings, preparation of communication pieces, and coordination of internal processes with
affected departments and outside vendors.
Contract Renewals:
Manages client interactions for optimal experience and problem solves where appropriate.
Inform groups of pertinent policy, product changes and deliver appropriate reports as needed
Generate and deliver quarterly & annual utilization and impact reports
Manage contract renewal process for 70+ agreements
Request updated information from customer liaisons annually
Manage approval process with UR legal counsel
Obtain leadership signatures on approved contracts
Communicate contract changes and updated contract terms with Psychiatry Finance team
Connect with customer liaisons on overdue invoices
Data Management:
Compile survey results of clinical services and contract feedback
Generate reports and identify areas of improvement
Calculate metrics such as Net promoter score
EBS Communications
Website Maintenance:
Maintain website content on multiple webpages
Upload videos from previously recorded workshop seriesPost blog and newsletters to websites
Blogs and Newsletters:
Manage schedule for upcoming BHP blogs
Communicate with BHP clinicians on content due dates and topics
Review and select purchased content for EAP blog and newsletter
Review blog posts for errors and select images for marketing
Manage blog review process with Well-U team and EBS leadership
Submit blog teasers to Well-U team to be published in @Roch and UR Weekly
Send out monthly EAP newsletter to subscribers
Marketing Materials:
Review current marketing materials for necessary updates and manage process for needed modifications
Track requests for additional marketing materials
Order additional materials as needed
Create new content and materials for upcoming services/events
Create materials to be used for organizations seeking contract proposals from UR Medicine EAP
Business Development:
Works with EBS leadership to identify and present value-added solutions and strategize on client issues.
Develops and maintains client-specific strategic action plans, regularly reviewing client needs. Provides feedback on products and services to EBS leadership to create consultative solutions to stay current with industry trends.
QUALIFICATIONS:
Bachelor’s degree in business administrative, finance, business management or equivalent required.
1 years’ experience in a business operation or administrative role or an equivalent combination of education and experience required.
Experience in sales, strategic account management, client retention, employee benefits, or related field preferred.
Marketing experience preferred.
Web content experience preferred.
Ability to develop consultative relationships and find ways to add value while offering enhancements or extensions of core services to increase revenue and build long-term loyalty preferred.
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $46,987 - $65,790 Annually
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
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Location: Medical Faculty Group
Full/Part Time: Full-Time
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