The Customer Experience Data Analyst will provide reporting, analytics, and insights across multiple Red River teams, ensuring that Customer Success Managers, Lifecycle sales teams and Program Managers are enabled with the most impactful data to deliver exceptional service and deliverables to our Red River customers.

• Connect and translate Original Equipment Manufacturer (OEM) and Customer Data into an actionable format for use case conversations supporting Red River’s Enterprise Lifecycle Management methodology

• Work closely with leadership to find ways to solve problems through interpretation of historical data

• Provide meaningful insight to Customer Experience Leaders and Customer Success Managers, Lifecycle sales and program managers through data collection and interpretation

• Identify, analyze, and interpret trends or patterns in complex data sets

• Develop methodologies for extracting and interpreting data subsets to be leveraged as renewal and sales opportunities.

• Work with management to prioritize business and information needs

• Conduct analysis after customer impacting events, report on customer feedback, perform root cause analysis, present findings and articulate process improvement based on analysis

• Collaborate with internal stakeholders to evaluate and recommend new systems and processes

Minimum Education/Certification/Experience Requirements:

• BS Business Administration, Computer Science or other business degree or minimum 5 years equivalent experience

• This position requires US Citizenship according to contract requirements

Knowledge, Skills and Abilities:

• Advanced Excel, including Pivot, V-lookup, Macros, SQL, Tableau, and Power BI

• Visual Basic for Applications (VBA)

• Strong knowledge of Microsoft Office

• Implement and maintain databases

• Develop analysis and reporting capabilities

• Experience with Microsoft Dynamics a plus

• Knowledge of Cisco a plus

• Experience with Service Now a plus

• Experience with Costpoint a plus

• Ability to work independently

• Strong communicator with ability to create customer facing materials

Basic Qualifications:

• U.S. Citizenship Required

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here (https://redriver.com/wp-content/uploads/2022/01/Benefits-At-A-Glance-2022.pdf) . If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics.

Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government. Red River serves organizations well beyond traditional technology integration, with more than 20 years experience in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support, sales and technical teams all work together to create a positive impact on citizens, soldiers, consumers and employees. That’s what it means to Rock the Red. Are you ready?

• We work with purpose, looking to disrupt the status quo in meaningful ways.

• We act with integrity, showing respect for all and demonstrating our commitment to ethics

• We value collaboration and work as a team to accomplish goals

• We elevate creativity, and support curiosity to re-imagine the use of technology

• We have a strong work ethic, and seek continuous improvement in all we do

• We embrace philanthropy, working together to drive positive change and lasting impact within communities around us

Please see the linked document below for our consumer privacy notice. The notice provides you with information about what Red River Technology LLC and its affiliates (collectively referred to as “Company”, “we”, “our” or “us”) may collect about you, how this information may be used by Company, your privacy rights and the Company’s obligations in accordance with California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act of 2020 ("CPRA").

https://redriver.com/wp-content/uploads/2023/08/CPRA-Notice-to-Employees-updated30.pdf

https://www.dol.gov/agencies/ofccp/posters