Job Description:

Job Title: Supervisor of Client Access

Location: Springfield, MoDepartment: Client AccessEmployment Type: Full TimeShift: Monday - Friday

Job Summary:

Join our team as a Supervisor of Client Access and play a vital role in ensuring seamless operations and exceptional customer service. In this pivotal position, you'll oversee the dynamic Client Access teams, fostering a professional and productive environment that prioritizes client satisfaction and organizational efficiency.

As the Supervisor of Client Access, you'll have the opportunity to make a meaningful impact on the lives of those we serve. Your leadership and dedication will contribute to our mission of delivering high-quality care and support to individuals in need. Embrace this chance to lead with compassion and drive positive change within our organization.

The Supervisor of Client Access position offers...

• All-Inclusive Employee Benefits Package - A robust employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more

• Employee Assistance Program-- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost

• Premier Training - Encompassing initial immersive onboarding, continuous skill enhancement, comprehensive curricula, and a supportive learning atmosphere.

• Paid Time Off - 29 days off per year

• Professional Growth Pathways - Abundant prospects for upward mobility and advancement, fostered by a promotion-from-within philosophy

• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:

• Oversee scheduling, timecards, and office operations to ensure productivity, adherence to deadlines, and a professional atmosphere.

• Manage client inquiries, directing them to relevant staff while providing exceptional customer service.

• Supervise and ensure compliance with departmental policies, procedures, and client check-in/check-out protocols.

• Monitor and order non-clinical office supplies, collaborating with relevant parties to resolve technical issues.

• Recruit, hire, train, coach, and mentor team members, emphasizing client quality, convenience, and customer service.

• Supervise staff in accordance with HR standards, including timekeeping, attendance tracking, and absence management.

• Participate in management functions such as disciplinary actions and performance evaluations.

• Implement programs and practices to improve operations, staff retention, and employee engagement.

• Ensure adherence to cash management procedures and maintain confidentiality of client, employee, and proprietary information.

• Understand and follow all company policies and practices regarding HIPAA and CFR Part II, monitoring employee compliance.

• Attend required management meetings and trainings, and perform additional duties as assigned by leadership.

Education and/or Experience Qualifications:

• Bachelor's degree in Business Administration, Healthcare Administration, or a related field

• Minimum of 3 years of supervisory experience in a healthcare or customer service setting

• Proficient in Microsoft Office Suite and office productivity software

Additional Qualifications:

• Excellent communication and interpersonal skills

• Strong leadership and problem-solving abilities

• Ability to multitask and prioritize in a fast-paced environment

• Knowledge of HIPAA and confidentiality regulations

• Commitment to providing exceptional customer service

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.

Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

• 200 locations

• 4 states

• 19 subsidiaries and/or affiliates

• 5k+ employees