Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Technical Program Manager

Job Description Summary

Job Description Summary

Overview

• The Enterprise Monitoring Team is responsible for the analysis and design of all Infrastructure and Applications monitoring at MasterCard.

• Enterprise Monitoring is engaged early in the project life cycle to ensure monitoring is built in from the beginning and meets the sizing and performance requirements of each application.

• The primary responsibility involves support and infrastructure designs for Splunk and DynaTrace adhering to MasterCard standards, processes, and best practices.

• Requires a deep understanding of hardware, networking, security and tools used to monitor, test and evaluate those technologies.

• Have you designed the system and connectivity for a new software product?

• Do you enjoy solving design problems?

• Are you the type of person that will drive the solution and team in the best direction instead of the easiest?

Role

• Collaborate with development teams to implement and configure Splunk across different application environments

• Interface with project managers to provide status updates of projects

• Interact with the development and project teams to transform business and technical requirements into logical and physical architecture design

• Create solutions with high level of innovation, cost effectiveness, high quality and faster time to market

• Contribute to the overall strategy and manage complex issues within functional area of expertise

All About You

• Advanced knowledge with Unix/Linux platform OS

• Advanced knowledge with JBOSS, Apache, WebSphere, Security

• Advanced at Systems Design and Architecture

• Splunk administration experience (hardware/software/patching/upgrades) in clustered environment & Multi-Cluster environment.

• Programming and development skills in at least some of the following: Python, Perl, PowerShell, shell scripting, regular expressions.

• knowledge/experience in UNIX/Linux system administration tasks. license management, security, networking, distributed server, and web technology environments.

• Collaborate with development teams to implement and configure Splunk across different application environments.

• Interact with the development and project teams to transform business and technical requirements into logical and physical architecture design to implement project.

• Contribute to the overall strategy and manage complex issues within functional area of expertise.

• Install and manage Splunk forwarders, indexers, search heads and configure.

• Create and manage configuration files like indexes and source types, inputs, props, transforms, and lookups.

• Implement KV stores, lookups, and data model acceleration to optimize search performance and reporting.

• Experience working with Remedy, PCF, Chef, Kubernetes.

• Experience integrating multiple data streams, onboarding new data sources, and feeds from networks, infrastructure services, business applications.

• Experience with Cert rotations and cert renewals, vulnerability management.

• Application dashboard troubleshooting and capturing baseline performance deviations or highlighting key trends in data.

• Knowledge of how to customize Dashboards via the XML, advanced XML source, JavaScript, CSS, advanced HTML.

• Ability to create Knowledge Objects administer users and roles. create advanced searches, reports, and visualizations.

• Ability to create complex regular expressions to mask PCI data

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.