Senior Customer Operations Specialist (2 years contract)

• Location Prague, Czechia

• Job ID 0000015004

• Category Supply Chain

Job Description

We are looking for a new member of our Customer Operations team in Prague. In this role you will be dealing with challenges connected to deliveries of our products to customers.

If you are a person who enjoys communication with various partners (customers, internal colleagues, external transportation partners) has an eye for the details and enjoys working with data, don’t hesitate and apply!

Core Responsibilities:

• Process customers’ orders and timely delivery dispatch from Regional Distribution Center to customers and invoice shipped orders

• Ensure that shipment to customers is reliable, on time and in line with current legislation, operation model and trade terms (includes if needed inventory/sales data weekly update, replenishment plan generation (via Customer replenishment tool), order composition, capacity planning, delivery tracking)

• Own and support Operations projects within agreed focus areas and support the Operations Manager to deliver company plan and ambitions

• Be a point of contact on supply related questions to Customers / Sales team

• Analyze performance related to assigned customers (Out of stocks, service level, delivery service, launch adherence etc.)

• Close partnership with Sales and Marketing department and ensure excellent launches and promo execution

• Handle customer claims

Play your part in our team succeeding!

The Operations Department is the owner of the overall flow of goods to the Market place. This department is focusing on the analysis of the current performance and trends, sending demand signals to production sites and driving the flow of goods to the customer shelves and eComm web sides.

Do you have what it takes?

• Customer operations professional with experience preferably from any FMCG company

• Strong MS Excel skills, experience in using SAP is an advantage

• Very good analytical skills, ability to interpret data from multiple sources to identify trends and issues

• Communication and collaboration skills which help you to work with external and external customers

• Good knowledge of Czech/Slovak and English in both written and spoken basis - daily communication

#LI-PH

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.

• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.

• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

• Your workplace –When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO ® team today.