Job Information
UPMC Patient Services Representative- Vision Institute, Mercy Pavilion in Pittsburgh, Pennsylvania
The UPMC Vision Institute is looking for a full-time Patient Services Representative. No weekends or holidays. If you are looking for an exciting new opportunity for growth, this is the position for you!
Responsibilities:
Help patients navigate the healthcare system by providing clear and understandable instructions.
Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
Assist with administrative duties in the office.
Guide patients through the use of self-arrival technology or check-in patients at the desk depending on patient preference.
Schedule or connect the patient to resources to schedule ancillary services at checkout.
Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
Obtain the signature of the patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
Promote MyUPMC patient portal and assist patients in registration when applicable.
Collect copayments and any other applicable patient payments.
Register patients in the Biometrics (fingerprint recognition) program.
Confirm and/or update patient registration information at checkout
Appropriately distribute / triage phone calls to other areas and/or clinical providers
Schedule follow-up appointments within the practice at checkout
Completion of high school graduation or equivalent is required.
Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances:
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UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.
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