Title: SERVICES SUPERVISOR ($20-50M) Location: United States-Hawaii-Pearl Harbor Job Number: 2400011J Job Summary: Responsible for the supervision of direct run and concessionaire operated services departments at an Exchange and its branches. Duties and Responsibilities: Ensures that established sales and profit goals are achieved through sound management and creative promotional actions to generate optimum sales and departmental contribution goals. - Oversees and inspects all phases of direct run concessionaire and contractually operated service activities. Ensures promotional programs and events are coordinated with appropriate department and prepares documents requesting and or approving promotional requests. - Assists in analyzing financial statements management audit reports and other pertinent financial data to evaluate the degree of operational efficiency in terms of operating costs and utilization of human resources. - Assists in developing and administering operating budgets to assure adequacy of profits and maximum efficiency in the utilization of resources. - Responsible for the custody of supplies and equipment for assigned departments. Also maintains accurate records of concession equipment and supplies. - Reviews change fund analysis reports for appropriate signatures and totals amount. Where discrepancies are found reconciles same. - Interviews vendors on lines of products and merchandise. - Initiates and supervises the procurement of supplies merchandise and equipment monitors inventory levels to ensure in-stock position of merchandise and maintains custody of supplies. - Prepares and maintains source and operating records analysis reports and inventory records of operations. Analyzes operating controls and procedures and makes recommendations to assure attainment of operating goals. Also analyzes materials labor costs etc. and effects necessary economies. - Coordinates with designated contractors concessionaires to ensure compliance with established Navy Exchange policies and procedures. - Responds to patrons or concessionaires inquiries and or problems. Makes necessary adjustments and referrals. - Conducts periodic inspections of selling areas to maintain operational efficiency and adherence to safety and sanitary regulations. - Responsible for directing and supervising subordinates in assigned departments. - Works under the general supervision of the Services Manager. - Performs other related duties as assigned. The incumbent of this position must file a Financial Disclosure Report OGE Form 450 as required Qualifications: A total of 4 years experience consisting of the following GENERAL EXPERIENCE 3 years experience gained in administrative merchandising technical or other responsible work which enabled the applicant to gain a background in merchandising and store operational practices skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor s degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE 1 year of experience which provided a background in Services or Retail practices procedures and merchandising such as sales promotion display of merchandise and services developing and improving operational plans and controls maintenance of inventory levels and stock controls customer service maintenance of equipment exempt or non-exempt supervisory experience and maintaining effective sanitation security and safety regulations or similar work which demonstrated the knowledge and abilities to manage a service area. Job: Retail/Services Sales/Operations, Customer Service