Major Job Function:

Responsible for the setup and support of customers online banking products including bill pay, remote deposit/mobile deposit, and all other Treasury Management products and processes.

Experience/Skills necessary to perform duties:

• Must have a minimum 2 years of comparable experience.
• Must have excellent phone customer service skills.
• Must be able to communicate clearly on phone and through email.
• Must be accurate, organized and able to handle multiple tasks at once.
• Must follow through on assignments and duties to ensure their timely completion.
• Must be able to ensure established policies and procedures are being followed.
• Must be proficient in Excel and have a basic knowledge of Word and other general Microsoft systems.

Regular Duties and Responsibilities:

• Assist customers with TM products and services. 
• Answer inbound online banking and customer service calls.
• Provide support for online banking customers. Assist with the setup and maintenance of online banking customer profiles.  Assist with other online banking functions as needed.
• Process payments and review remote/mobile deposit items. 
• Help maintain records across multiple platforms. 
• Other duties as assigned.

Compensation dependent on experience 

#FinanceBanking