Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience.

As an Experience Design Executive Director in Commerce Payments, you will spearhead a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape. Leveraging your expertise in experience design principles, devise and enact innovative policies and processes that elevate the user experience and resonate with our organizational strategy. Your role involves setting quality benchmarks, managing asset delivery, and shaping the direction of product initiatives by your team. A staunch advocate for inclusive design and accessibility, exemplify and encourage collaboration and lead your team in creating unparalleled experiences for our diverse user base. Your expertise in interaction design positions you as an advisor to senior management on complex experience design matters, promoting a culture of collaboration and inclusivity across multidisciplinary teams.

Job responsibilities

• Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture

• Lead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance management

• Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach

• Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments. Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide

• Coach your direct senior leadership on what to unblock, in order to realize success at scale

• Collaborate with technology leadership to address problems at the software architecture level

• Create strategic design deliverables such as strategy decks, customer journeys, visions of future experiences and evangelize these cross-product "blueprints" across teams

• Diagram cross-product line experience

• Decompose strategy and vision across products across product lines, guiding each product line as to how they fit in the larger vision

• Communicate expectations within your design team for standards of quality through establishing a vision, providing creative direction, and conducting critique

• Go beyond standard UX project planning to specify program plans that operate at multiple scales (weeks, months) at once, and look forward up to two years

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture

• Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and services

• Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growth

• Demonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse users

• Proven understanding of market trends, product knowledge, and technological advancements, with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes.

• Experience leading the design of complex products, services, and/or product suites (complex means: multiple platforms or channels; multiple audiences to address; complicated information and data to manage and make clear)

• Experience leading a program of work across multiple teams through full product development cycles in discovery, concepting, prototypes, specifications, and enablement across design teams

• Established and evangelized user-centered and human-centered design approaches

• Experience working with executives on crucial, fuzzy, ambiguous, 'Big Picture' strategic challenges that touch many teams

• Understands Operating Committee-level (the most senior in the company) strategy, and how the LOB strategy connects with that, as well as current industry dynamics

Preferred qualifications, capabilities, and skills

• Expertise in core craft skills such as Interaction Design, Service Design, and Information Architecture

• Strength in adjacent skills such as User Research, UX Writing, and Prototyping

• Strong facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops

• Deep expertise in journey and service mapping, storytelling, product design, problem framing and solving design problems

• Able to show how their understanding of technical constraints and opportunities informed design solutions

• Strong presentation skills that showcase ability to articulate strong design rationale, connect design decisions to broader strategic and business decisions, and compel executive stakeholders to action

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

New York,NY $171,000.00 - $260,000.00 / year