Job Information
City of New York ELIGIBILITY AND SUPPORT SERVICES COORDINATOR in New York, New York
Job Description
The HIV/AI DS Services Administration (HASA) is the primary mechanism within the Human Resources Administration (HRA) which expedites access to essential benefits such as medical, social, financial, and vocational programs to more than 32,000 individuals living with HIV, as well as 8,000+ affected families.
HASA provides intensive case management, rental assistance, emergency and permanent supportive housing, and assistance with applying for public benefits and services including Medicaid, food stamps, and cash assistance. HASA also provides vocational services that prepare clients for employment. With counselors to help identify barriers to employment, clients can select vocational goals and receive support. Other HASA services include home care and homemaking services, mental health and substance use screening and treatment referrals, transportation assistance, referrals to community-based organizations, and SSI or SSD application and appeal.
Job Description:
Under the direct supervision of the Senior Center Director the Eligibility & Support Services Coordinator /PAA (III) will play a critical role in promoting the continued wellbeing of clients living with HIV and their family members by providing administrative and technical support for all matters related to program eligibility and benefits, hence freeing up time for the Center Directors team to devote themselves exclusively to client services.
HIV/AIDS Services Administration (HASA) is recruiting for two (2) Principal Administrative Associates III to function as Eligibility and Support Services Coordinators, who will:
Supervise the Senior Eligibility Supervisors (PAAIIs), the Office Manager and Clerical staff to ensure their satisfactory performance at all levels, including D&C, Control, Reception, stock rooms, mailroom, work units, and related areas.
Ensure adequate coverage is always available for all units.
Monitor timeliness and accuracy of financial benefits and services provided to clients by reviewing center statistical reports of error/benefit issuance/Fair Hearing compliance, and employee performance, including WMS, POS, Page Center Reports (WINROs).
Develop and administer necessary corrective actions/goal-specific training/supervision for performance improvement.
Ensure that discrepancies are resolved, case records, rosters and error reports are documented with correct information in the event of an audit or administrative review.
Provide/ensure proper interpretation, training and application of departmental mandatory eligibility application policies and procedures and assure that eligibility determinations are consistent with applicable laws and policies.
Monitor Application and Recertification reports for timeliness.
Monitor the Application reports for issuance of immediate needs for programs to ensure compliance with Quarterly Performance Reports. Assist in training new staff.
Handle employee-related concerns and support, including grievances, dispute resolution, training enrollment, labor relations inquiries, personnel and time and leave liaison duties, by collaborating with relevant units/departments including but not limited to HRBP, Employee Assistance Unit (EAP), Office of Conflict Resolution, Leave of Absence Unit, Second level Approvals Unit, and HRS Customer Services among others.
Serve as community liaison/point person for the center; collaborate with clients/advocates and the community at large to resolve concerns, share resources, participate in off-site events when necessary, and mediate for problem resolutions.
Assist the Regional Manager as needed.
Work Location:
1790 Grand Concourse, Bronx, NY
890 Garrison Avenue, Bronx, NY
Hours/Schedule: 9am-5pm
Qualifications
A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.