Description:

Are you looking to join a fast paced, dynamic team where you can put your interpersonal skills to use while solving technical problems for our senior leadership team?  Our client is looking for a dynamic and customer-focused Desktop Support Analyst for Executive Support in their Mountain View headquarters.  If you love working in a culture of lean experimentation and rapid iteration, we've got a challenge for you!

The role of the Desktop Support Analyst 3 – Executive Support is to assist our most senior level executives (Founder, CEO and direct report staff) and their administrative assistants with all facets of the corporate computing environment. The analyst must combine an understanding of the latest Mac & Windows technology with firsthand experience. In addition, this Analyst will be looked upon as the ‘go to’ lead technical resource for any and all IT related support requests, e.g. exchange mail/calendar, mobile devices, desk phones, collaboration and communication services. Excellent communication and interpersonal skills combined with superior technical skills are essential to providing a “white-glove” level of support to the senior executives.

Responsibilities

• Serve as primary support analyst for Senior Executive Leadership and Senior Executive Assistants who require complex desktop, remote, video conference and event support.

• Ability to analyze and troubleshoot complex software, hardware and connectivity issues as well as recommend and implement corrective solutions.

• Work on complex and highly confidential/sensitive assignments that will include drawing in of specialized expertise whenever necessary, normally receiving no instructions on routine work or general instructions on new assignments.

• Key participant in global projects requiring detail oriented, highly collaborative, analytical, results driven approach while keeping key stakeholders informed

• Must possess excellent customer service skills and ability to interact professionally with diverse executives, managers and subject matter experts

• Ability to respond quickly, understand & articulate root cause on customer issues; proactively provide advice to prevent future service incidents.

• Ensures established SLAs are met or exceeded specific to response and resolution times

• Contribute to Knowledge Base and keep process documentation up-to-date.

• Proactively take on projects and initiatives with minimal to no supervision.

• Often become escalation point and take over issue resolution from an Analyst 1 or 2 if the problem cannot be quickly resolved or requires specialized technical knowledge beyond the Analyst 1 or 2 skills. May act as a “specialist” in a particular discipline.

• Provide input to senior executive assistants on processes and Technology roadmaps for executive needs, including travel and other offsite engagements

• Act independently to determine methods and procedures on new assignments and may supervise the activities of a limited number of other nonexempt employees

Skills:

Technical support, Customer service, Troubleshooting, Windows, mac, executive support, google suite, Office 365, servicenow

Top Skills Details:

Technical support,Customer service,Troubleshooting,Windows,mac,executive support

Additional Skills & Qualifications:

Responsibilities:

The role of the Desktop Support Analyst 3 – Executive Support is to assist our most senior level executives (Founder, CEO and direct report staff) and their administrative assistants with all facets of the corporate computing environment

• The analyst must combine an understanding of the latest Mac & Windows technology with firsthand experience

• In addition, this Analyst will be looked upon as the ‘go to’ lead technical resource for any and all IT related support requests, e.g. exchange mail/calendar, mobile devices, desk phones, collaboration and communication services

• Serve as primary support analyst for Senior Executive Leadership and Senior Executive Assistants who require complex desktop, remote, video conference and event support

• Ability to analyze and troubleshoot complex software, hardware and connectivity issues as well as recommend and implement corrective solutions

• Work on complex and highly confidential/sensitive assignments that will include drawing in of specialized expertise whenever necessary, normally receiving no instructions on routine work or general instructions on new assignments

• Key participant in global projects requiring detail oriented, highly collaborative, analytical, results driven approach while keeping key stakeholders informed

• Must possess excellent customer service skills and ability to interact professionally with diverse executives, managers and subject matter experts

• Ability to respond quickly, understand & articulate root cause on customer issues; proactively provide advice to prevent future service incidents

• Ensures established SLAs are met or exceeded specific to response and resolution times

• Contribute to Knowledge Base and keep process documentation up-to-date

• Proactively take on projects and initiatives with minimal to no supervision

• Often become escalation point and take over issue resolution from an Analyst 1 or 2 if the problem cannot be quickly resolved or requires specialized tech

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.