Job Number 24076441

Job Category Rooms & Guest Services Operations

Location Heidelberg Marriott Hotel, Vangerowstrasse 16, Heidelberg, Baden-Wurttemberg, Germany

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

WORKING STUDENT FRONT OFFICE (M/F/D) Heidelberg Marriott Hotel

Be empowered.

Begin: targeted onboarding program & "Be our Guest" program Belong: A great team from different nations, flat hierarchies with quick decision-making processes & regular feedback Become: Wide range of internal & external trainings, individual development plans, excellent advancement opportunities, transfer possibilities to our sister hotels Be balanced: Permanent employment contract, consideration of your shift preferences and predictable working hours, overtime compensation Be connected: Numerous employee events & team building events for a sense of unity Be honored: Upsell program, Christmas and holiday bonuses, appreciation rewards, employee referral program & company savings plan, discounted employee stays and F&B discounts in over 8,000 Marriott hotels worldwide Be well: Various wellbeing & (mental) health offerings, healthy & tasty meals in our canteen, partnership with fitness provider "Pfitzenmeier", numerous opportunities for social engagement

Be you.

As a working student (m/f/d) Front Office, you have the opportunity to start your career in Rooms Operations and gain important experience for your future career. Here, you can apply your theoretical knowledge in practice and start your career with the world's largest hotel chain!

Some of your main tasks include:

Check-in & Check-out: You are the first and last point of contact for our international guests & ensure a smooth process at our Front Office. Customer Journey: You do everything possible to make our guests' stay as unforgettable as possible and advise them on all matters. Upsell: You are the Upsell and Enrollment King/Queen and directly contribute to achieving department goals. Customer Relationship Management: You keep a cool head even in complicated situations and, through your expertise, handle guest complaints and find solutions – you know that negative impressions can be turned into positive memories with the right attitude.

Be able.

You are currently studying Hotel or Tourism Management & looking for an entry into Rooms Operations. You are eager to develop yourself every day and learn new things. Your professional & communicative nature sets you apart – whether in German or English.

Be connected.

We look forward to getting to know you! If you have any questions, our contact person Sonia Oliveira is available via email: sonia.oliveira@marriotthotels.com

Be inspired.

Our hotel on Instagram: @heidelbergmarriott Marriott Careers on Instagram: @marriottcareers

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture where people are at the center. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation, or any other basis covered by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.