Lead Housing Program Assistant United Way of Weld County

ORGANIZATION OVERVIEW Through the vision and support of United Way donors and volunteers, together we are building a better Weld County, one where: children are reading to learn by the start of fourth grade youth are working at good jobs by age 25 families have stable housing older adults are aging well and people are connecting to the help they need.

OVERVIEW The Housing Navigation Center (HNC) is a physical location where those experiencing homelessness receive support to regain housing and those at risk of homelessness are prevented from losing their housing. As part of Weld's Way Home, Weld County's initiative to address and prevent homelessness, the HNC provides clear access to housing services ranging from homelessness prevention to temporary cold weather shelter.

This position oversees two Housing Program Assistant positions. Additionally, the Lead Housing Program Assistant is responsible for brokering community housing solution resources with guests, conducting assessments, general administrative tasks, and maintaining cleanliness of the Center. The position maintains professional relationships and clear communication with guests receiving services and community agencies providing services. The position requires regular direct services and careful documentation in the Homeless Management Information System (HMIS) to track guest progress, with the goal of securing permanent housing.

KEY RESPONSIBILITIES Supervise and lead the Housing Program Assistant team Utilize trauma-informed care, person centered, and culturally competent principles when working with guests Greet guests when they enter the center, making sure that they sign in and are assisted appropriately; making necessary and appropriate community and in-house referrals and appointments Work closely with other agencies at the Housing Navigation Center to coordinate care for guests Ensure daily services are entered into HMIS Maintain documentation in compliance with agency, state, and federal requirements, including HMIS data entry Assist with intakes and assessments when needed, as a support to housing coordinators Assist guests in vital document readiness for housing De-escalate and mitigate any conflicts or concerns with guests Perform routine administrative tasks Monitor and maintain the day shelter space to ensure proper utilization of services for guests Maintain the cleanliness, organization, and professionalism of the Housing Navigation Center Participate in meetings to ensure seamless services are provided to guests, and departments are complimenting one another's efforts Assist with regular HNC operations as needed, including occasional evening hours to assist guests at the overnight cold weather shelter, and potential weekend hours in the event of expanded day shelter coverage due to extreme weather

United Way of Weld County General Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned). Support fundraising efforts of United Way and activities that support United Way. Support United Way annual events, disaster response, and other activities as assigned. Participate in staff meetings and in service opportunities. Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc. Other duties as assigned.

UNITED WAY WORLDWIDE CORE COMPETENCIES FOR ALL STAFF Mission-Focused: Catalyze others' commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations. Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. Collaborator: nderstands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

ESSENTIAL SKILLS Self-motivated; proven excellent performance standards and quality of work Excellent customer service and phone skills Effective interpersonal communication skills including one-on-one conversations Satisfactory written communications Organizational skills, detail-oriented, attention to deadlines Charting case notes Familiarity with Homeless Management Information System (HMIS), or comparable data tracking tool Bi-lingual English/Spanish preferred Ability and desire to work with people from various backgrounds and/or limited English capabilities