Description:

• Answer incoming calls professionally and use the computer to complete and document caller requests, while providing exceptional customer service

• Schedule, cancel, confirm or reschedule appointments according to the scheduling guidelines

• Transfer calls and take/send messages according to protocol

• Take part in collaborative working relationships in the organization

• Building lasting relationships with clients and other call center team members based on trust and reliability.

• Utilizing software, databases, scripts, and tools appropriately.

• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

• Making sales or recommendations for products or services that may better suit client needs.

Additional Skills & Qualifications:

• Call Center Experience

• Previous experience in a medical office setting preferred.

• Word processing/computer scheduling experience.

• Knowledge of typical office work environment.

• Previous customer service experience preferred.

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.