Colorado Works Compliance Auditor

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Colorado Works Compliance Auditor

Salary

$56,028.00 - $72,840.00 Annually

Location

Denver Metro, CO

Job Type

Full Time

Job Number

IHA 05061 05/02/2024

Department

Colorado Department of Human Services

Division

Public Assistance Quality Assurance

Opening Date

05/02/2024

Closing Date

5/19/2024 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

3656 W Princeton Circle Denver, CO 80236

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

Amber.Holcomb@state.co.us

Salary Note

Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

• Description

• Benefits

• Questions

Department Information

This position is open to current Colorado residents only.

Please note: This recruitment may be used to fill multiple vacancies.

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CDHSCareers

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!

Description of Job

Please Note: This position has hybrid work arrangements. Effective September, 2023 employees are expected to report to the office at least 2 days a week. These arrangements are subject to change.

About this Unit:

The Economic Assistance Quality Assurance (EAQA) unit is under the Public Assistance Quality Assurance (PAQA) division and exists to:

• Manages the Colorado Department of Human Services (CDHS) quality assurance functions for economic assistance programs that enhances payment accuracy and informs program administration including measuring eligibility and program accuracy and recommending strategies to improve program outcomes;

• Provides independent third party review for the Adult Financial (AF), Colorado Works (CW), and Low-income Energy Assistance (LEAP) programs including case file audits, data collection, reporting on findings, providing technical and compliance training to stakeholders, and assess and measure county adherence to State and Federal regulations; and

• Creates strong partnerships with State and County staff to provide additional services such as non-quality assurance case reviews and consulting, and recommendations for reduction or elimination of eligibility and payment errors.

About this Position:

This position exists to review Colorado Works (CW) as the main focus, with review assistance for other programs: Adult Financial (AF) including Aid to the Needy Disabled (AND), Old Age Pension (OAP), and Financial burial assistance and LEAP eligibility case files selected through a monthly statistically valid random sample for adherence to state regulations and procedures. These reviews often include technical issues that require the resolution of compliance problems and reconciliation of divergent viewpoints. Provide continuous data to the state and county agencies on frequency, magnitude and sources of non-compliance. Analyze program performance; directly advising state and/or county staff of areas of risk for eligibility and payment accuracy critically necessary to prevent errors and achieve program compliance.

Case File Evaluation/Analysis and Reports:

Independently audits agency actions and investigates selected households by accessing local-level case files/documents and databases to determine correctness of eligibility and/or payment. Audits/investigates until the incumbent determines sufficient data has been obtained. Evaluates validity of gathered data through a self-initiated determination; arrives at an accurate conclusion by researching state regulations and policies and determines which state or Quality Assurance (QA) regulations apply to each case. This task includes reviewing data located in a variety of computer systems and imaged documents with varying degrees of gray scale, color, or highlighted text.

Apprises state and county agencies of the results of investigation and analysis, by compiling and submitting comprehensive written reports within state mandated processes and timeframes. Directs county agencies to terminate or modify benefits.

Develops and presents QA error trends to stakeholders that require immediate attention including the details of the errors and why these errors are a significant trend, in addition to facilitating discussion to prevent similar errors. This may require travel within the State of Colorado.

Program Support:

Prepares initial audit findings and presents results to the EAQA “team,” facilitates discussion, and provides justification for each audit finding. Negotiates audit results when rules are ambiguous and ensures consistency with prior errors. Updates audit finding as needed and tracks agreements for future reference. Reviews and assists with updates to the Review Questions Guide annually to reflect changes in program rules or federal mandates. Assists in the development of audit review tools, processes and procedures.

Other duties as assigned:

This position may be called upon to provide coverage of duties for another staff person, requested to attend and participate in assorted conferences (i.e.; Colorado Welfare Fraud Council (CWFC) Conference, Social Services Technical and Business Staff (SSTABS) Conference), and requested to provide training to internal and external staff.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Important Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. Experience is calculated on a full-time equivalency basis, therefore, it is important to accurately notate the hours you averaged per experience section entry. Volunteer work or related type of experience may be used to meet the qualifications, but must be clearly documented. It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement.

MINIMUM QUALIFICATIONS:

Option 1 - Experience:

• Six (6) years of professional experience being a subject matter expert in a technology and being a point of contact for supporting users and/or professional experience in automated/administrative systems development, project management, product management, using the Colorado Benefits Management System (CBMS) directly at a high level, or another closely related field.

• Please note: This experience must be clearly documented on your application and the supplemental questions must be answered.

OR

Option 2 - Education and Experience:

• Bachelor's degree from an accredited institution.

• AND Two years of professional experience being a subject matter expert in a technology and being a point of contact for supporting users. and/or Professional experience in automated/administrative systems development, project management, product management, using the Colorado Benefits Management System (CBMS) directly at a high level, or another closely related field.

Substitutions:

• Additional appropriate education will substitute for the required experience on a year-for-year basis.

• Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.

Preferred Qualifications:

• Colorado Works / TANF specific knowledge

• CBMS knowledge in this program

• Adult Financial knowledge

• Attention to detail

• Ability to interpret regulations and apply logic to determine outcomes based on facts

• Demonstrable analytical, verbal, and written communication skills

• Adaptable to change

Conditions of Employment:

• Standard Background – Name check, TRAILS, CMS and JBITS

• May be required to travel for conferences, training, or county visits, etc.

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

  APPEAL RIGHTS:

  If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

  An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

  For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

A standard appeal form is available at:www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information

How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)

The Assessment Process

For additional recruiting questions, please contact Amber.Holcomb@state.co (Maria.Ramos-Robinson@state.co) .us

About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• BenefitHub state employee discount program

• Employee Wellness program MotivateMe

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

  *Some positions may qualify for the Public Service Loan Forgiveness Program. For more

  information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs .

  Our Values:

  We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

  Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

  We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

  Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

  We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

  Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

  We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

  ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.

  THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application?

• Yes

• No

  02

  The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.

• This information is available to me and I have read this information.

• I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)

  03

  Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.

  04

  If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.

  05

  From the job posting, please describe in detail the most important qualities that you can provide to succeed in this position.

  06

  How many years have you determined eligibility for Colorado Works (CW), formerly known as TANF?

  07

  How many years have you determined eligibility for Adult Financial benefits in Colorado?

  08

  How many years have you working in the Colorado Benefits Management System (CBMS)?

  Required Question

Agency

State of Colorado

Address

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Website

https://careers.colorado.gov/

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