The purpose of this job is to provide intermediate to complex application development, software support, and analyzes to determine programming requirements.

Essential Functions:

-Develops and maintains software applications, integrations, mobile apps, and websites.

-Utilizes various software in support of daily operations. Provides primary technical support for designated systems.

-Provides customer support. Troubleshoots complex issues and implements change requests, procedures, and processes to accomplish customer goals.

-Analyzes web applications for security vulnerabilities and implements corrections as required to ensure compliance with Web Content Accessibility Guidelines (WCAG). Ensures software applications are up to date and adheres to business rules.

-Serves as liaison between vendor and business units to ensure issue resolution. Monitors tickets, assists vendor representatives with finding solutions, and escalates critical issues.

-Trains and educates city staff on software functionality and processes. Creates standard operating procedures (SOPs) and client instructions.

-Collaborates with the business users to develop use case scenarios. Analyzes and understand business needs to gather requirements and identify cost and time saving opportunities.

-Regular attendance is a necessary and essential function.

Bachelors Degree in Information Technology, Computer Science or related field. 3 to 5 years' experience in software development and support.

For a complete description and application, go to www.gocomojobs.com by the deadline, 04/05/2024