Overview:

Provides credit processing support on Consumer Loan applications to customers, branches, dealerships, third-party vendors from application entry through decision, including directives to ensure Bank regulatory compliance. Works to ensure customer documentation is received and saved to the electronic customer file.

Location: Buffalo, NY. This role will work on a hybrid model (one day in the office) after training.

Hours: This is a full-time position that is 40 hours/week. The person who takes this role will need to have availability to work days, weekends, and holidays.

Primary Responsibilities:

• Work with internal departments as well as external customers and third-party vendors to obtain credit related documentation or obtain necessary information needed to complete an application i.e.: Verification of Employment, IRS transcripts, title search, appraisal, bank statements, etc.

• Maintain effective communication with all necessary parties involved in a new loan application, from the customer, loan officer, telephone contact center, and co-workers to ensure a seamless and positive application experience.

• Provide routine credit processing support and answer questions on requested documentation for direct consumer credit and Indirect dealer applications to internal and external customers.

• Review customer documents.

• Responsible for notating the receipt of each document, indexing and adding to the electronic file.

• Maintain an understanding of multiple systems businesses and product lines to support activities completed.

• Provide coverage for processing items via shared email boxes related to application and subordination related documentation.

• Review departmental procedures and update as needed.

• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.

• Promote an environment that supports diversity and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Educati on and Experience Required:

Associates degree, or in lieu of a degree, a combined minimum of 2 years’ higher education and/or work experience

Education and Experience Preferred:

Customer service experience

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.