Position Summary:

Retention Specialist is responsible for identifying, developing, and maintaining a job retention system. This position will be required to work collaboratively with Case Manager, Job Developer, participants, and other relevant staff to ensure participants are actively employed.

Essential Job Functions:

• Provide group or individual job retention, maintenance support and counseling

• Assist participants with issues pertaining to work-related benefits and transitional benefits.

• Research and verify 30-day to 90-day, and 180-day retention via fax, site visits, mail, and in-person appointments.

• Maintain on-going contact with participants to identify any personal and social problems that may arise while being employed and make appropriate referrals for the resolution.

• Maintain contact with employers to verify employment, resolve any issues with their HERO Dads participant workers, and ensure overall satisfaction with HERO Dads relations.

• Coordinate with Job Developer to develop and maintain job retention information with employers on working participants.

• Record and monitor job placement and employment retention data in Salesforce as well as other necessary case management systems.

• Offer employment counseling and referrals to support services or additional educational programs.

• Perform other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities

  Education and Experience:

• A bachelor’s degree from an accredited college or university in social work, education, or related field.

• Minimum of one (1) year case management or related experience.

• Experience working with individuals with socio-economic barriers. OR an equivalent combination of related education or experience.

  QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  Equal Opportunity Employer