Description

As a Senior Program Manager on the Emerging Markets - Returns team, you will streamline team's returns reduction and abuse prevention efforts and roadmap across Amazon's emerging markets. You will be responsible for managing requirements, tracking metrics, and identifying innovations to continually strengthen our defence against returns and its associated costs, including fraud and abuse.

You will collaborate cross-functionally to design strategies, establish goals and monitor progress regularly. Your program management and analytical skills will help optimise processes, identify emerging opportunities of cost reduction and abuse Modus Operandi (MOs), and benchmark our performance.

If you have extensive experience driving large scale programs across countries, managing stakeholder expectations, and continually identifying defects and and their solutions through data-driven insights, this is the ideal position for you to make a significant impact at Amazon's scale.

Key job responsibilities

As a Senior Program Manager, you will be responsible for managing our returns and concessions cost reduction and abuse prevention programs across emerging markets. In this role, you will:

• Lead requirement gathering and alignment across emerging country teams to identify strategic returns reduction and abuse prevention initiatives.

• Streamline cross-functional collaboration to establish program goals, KPIs, and track progress at regular intervals. Identify potential blockers upfront and find solutions.

• Manage program roadmaps and publish quarterly updates on achievements and learnings.

• Track key risk and abuse metrics across markets to assess impact of efforts and identify new risk patterns. Benchmark metrics against industry standards.

• Enable partner management with WW teams. Understand unique cultural and business challenges in emerging markets to drive local optimization of the initiatives.

We are open to hiring candidates to work out of one of the following locations:

Bengaluru, KA, IND

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field