Chenega Corporation Computer Operator IV in Bangor, Washington

Kapsuun Group, LLC

Company Job Title:

Computer Operator IV

Chenega Job Title:

Computer Operator III

SCA WD Labor Category:

Computer Operator III

Clearance:

Secret

Location:

Bangor, WA

Reports To:

Lead Network Engineer

FLSA Status:

Non-Exempt, Full Time, SCA

Prepared Date:

09-24-2018

Approved Date:

09-24-2018

Executive Order 13495, The Non-Displacement of Qualified Workers Under Service Contracts provide first right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other application/resume of non-incumbents will not be reviewed.

Summary:

The Computer Operator IV will provide support to the IT Help Desk while maintaining a close and highly responsive relationship to the day-to-day activities of the Supervisor and Staff, while receiving supervision and guidance. The Computer Operator IV will perform various clerical duties requiring knowledge of office routine and an understanding of the organization, programs, and procedures related to the IT Help Desk.

Essential Duties and Responsibilities:(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)

  • Monitors and operates the enterprise in accordance with operating instructions

  • Studies operating instructions to determine equipment setup needed

  • Loads and configures equipment with required items

  • Assists customers with Tier 1 assistance calls

  • Enters, and maintains job tickets into the ticketing system

  • Diagnoses and corrects equipment malfunctions

  • Reviews error messages and makes corrections during operation or refers problems

  • Maintains operating record

  • Performs daily activities that include administrative duties

  • Performs project and job tracking and review

  • Performs other related duties as assigned

Non-Essential Duties:

  • Other duties as assigned

Supervisory Responsibilities:

  • None

Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

  • High School Diploma/GED required.

  • 2 years’ experience in an IT desktop support role

  • Experience working in a multi-platform environment with Windows 2000/XP

  • Secret clearance required.

Knowledge, Skills and Abilities:

  • Sufficient understanding of TCP/IP networking protocol to do preliminary network troubleshooting

  • Must be able to obtain DoD 8570 IAT Level I within 6 months of hire

  • Competence in Microsoft Office skills

  • Intermediate level user of Microsoft Excel

  • Ability to write clearly and edit work for spelling and grammar

Diversity:

  • Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics:

  • Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

  • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

Organization: Kapsuun Group, LLC

Title: Computer Operator IV

Location: Washington-Bangor

Requisition ID: 1800003487