Chenega Corporation Claims Analyst in Baltimore, Maryland


Company Job Title:

Claims Analyst




Baltimore, MD

Reports To:

Program Manager

FLSA Status:

Exempt, Full Time, Regular

Summary:The Claims Analyst is responsible for the review, analysis, processing and approval of claims and adjustments received from customers and investigate remittance deductions and customer accounts to help maintain current status.

Essential Duties and Responsibilities:(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)

  • Review and analyze all customer complaints or claims to assure they are in accordance with company policy.

  • Follow-up on customer requests or disputes and coordinate the claims-adjustments activity with various departments to assure proper settlement.

  • Maintain files of customers’ debits and review each complaint to determine whether or not it is to be allowed or disallowed Analyze and review all Trade Management claims for approval, chargeback, offset, or reassignment as appropriate.

  • Obtain supporting documentation and necessary backup required prior to reassigning.

  • Report and communicate status of aging claims on assigned accounts.

  • Report on a monthly and annual basis certain benchmarks pertaining to claims processed and claims outstanding.

  • Review claims to determine similarities, patterns, or trends and coordinate with the customer, cash application team, and assigned Credit Analyst to determine root cause and resolve the underlying issue triggering the claim.

  • Initiate and maintain contact with customers in regard to open claims, deductions, disputed items, and credits.

Non-Essential Duties:

  • Other duties as assigned

Supervisory Responsibilities:

  • NONE

Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

  • Bachelor’s of Science Degree required

  • 8 years’ experience required

  • 4 years with USACE project experience required

  • Secret Clearance required

Knowledge, Skills and Abilities:

  • Excellent communication skills, written and verbal, with attention to detail and accuracy.

  • Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.

  • Demonstrated ability to work well with others is a matrix team environment.

  • Demonstrated ability to consistently meet deadlines and prioritize tasks.

  • Ability to read, analyze, and interpret financial statements.

  • Ability to travel


  • Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.


  • Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

  • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

Organization: Chenega Worldwide Support

Title: Claims Analyst

Location: Maryland-Baltimore

Requisition ID: 1800002111