Systems Specialist in IT with Outagamie County

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Systems Specialist in IT with Outagamie County

Salary

$69,222.40 - $73,444.80 Annually

Location

Appleton, WI

Job Type

Full-time

Job Number

2402912

Department

Information Technology

Opening Date

05/07/2024

Typical Work Hours/Shift:

7:30 am to 4:30 pm Monday through Friday with occasional nights and weekends as needed. There is an on-call rotation. This position requires the successful completion of a sheriff's background and fingerprint check after the offer.

• Description

• Benefits

• Questions

CORE VALUES

Invested in Serving Devoted to positively impacting our communities

Better Together Inspire unity by promoting collaboration, trust and respect

Create Progress Encourage growth through innovation to advance and succeed

Support Through Compassion Prioritize one another through communication, inclusion and transparency to bolster our community

Position Purpose

Under the day-to-day direction of the Senior System Engineer; the Systems Specialist helps to support the County's physical and virtual infrastructure, server applications, databases and security administration. Perform analysis, implementation, support, maintenance and monitoring of these systems while following County standards. Provide project management for small to mid-size projects. Assist the Senior Systems Engineer with research and recommendations related to the annual budget and long-term IT strategy.

Hours:

7:30 am to 4:30 pm Monday through Friday with occasional nights and weekends as needed. There is an on-call rotation. This position requires the successful completion of a sheriff's background and fingerprint check after the offer.

Benefits:

Learn more about our benefits here:

https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-information

Key Responsibilities

The following duties are most critical for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Plan, procure, implement, support, maintain, monitor and troubleshoot the County's server infrastructure, databases and server/security applications

• Create, modify and delete accounts for users, groups and servers in Active Directory. Implement and maintain security and standards for servers, databases and applications

• Monitor systems to ensure proper performance. Troubleshoot and repair issues, review and respond to alerts. Perform updates and regular maintenance on servers, databases and applications

• Serve as project leader of small to mid-size server related projects. Write technical specifications, oversee budget and purchasing, coordinate resources and training, plan and perform installation and create documentation

• Perform backup and recovery of data/applications/systems and ensure its accuracy

• Document systems, applications, inventory, licenses and procedures. Create training materials for IT and end users following defined documentation standards.

• Provide mentoring and technical support to other IT staff members. Consult with users to recommend ways IT can help them reach their goals in a cost effective manner

• Assist in the development of IT controls, processes, standards, policies and procedures

• Backup the Senior Systems Engineer, Systems Engineer, and Systems Technician as needed

• On-call rotation for functional or hierarchical escalation

Education/Certifications/Experience Requirements

• Associate Degree in Computer Science or related field

• Three (3) years server experience

• Or combination of education and experience that provides equivalent knowledge, skills and abilities

• Valid driver's license

• This position requires the successful completion of a sheriff's background and fingerprint check after the offer

Required or Preferred Skills

• Experience configuring and supporting Microsoft Active Directory, Group Policy, Domains, Domain Schemas, Domain Name Systems (DNS), Dynamic Host Configuration Protocol (DHCP) and Security Policy Configurations

• Experience configuring, supporting and securing Microsoft Server Operating Systems (2012, 2016, 2019) and SQL Server (2012, 2014, 2016, 2017, or 2019)

• Experience supporting and securing virtualization technologies and configurations using VMware or Citrix

• Experience working with network storage (SAN, NAS, Backup, etc.)

• Experience supporting Microsoft Exchange

• Working knowledge of writing/supporting scripts written in VBScript or PowerShell

• Excellent communication skills and exceptional customer facing skills with a high degree of professionalism. logical, clear, and concise written and verbal communication skills.

• Experience with handling sensitive and confidential information

• Must display initiative, ability to work independently and within a team and be able to use independent judgment. Ability to react quickly to a fast paced, rapidly changing environment.

• Considerable ability to adapt, learn new technical concepts and perform in unfamiliar environments with or without formal training

• Considerable ability to coordinate multiple tasks at once.

• Frequently required to bend, stoop, kneel and crouch. Able to lift, carry, push, pull or otherwise move up to 25 pounds regularly and up to 50 pounds occasionally

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-booklet

OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.