(Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level I.)

● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software

● May coach and provide guidance to less-experienced professionals

● Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

● Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

● Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

10 Years experience required or 5 with Bachelors 

Position requires a TS/SCI.

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