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Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
Manage IT system infrastructure and any processes related to these systems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support for the escalation and communication of status to management and customers
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to management and customers for escalated tickets

Requirements

TS/SCI with poly required

Ten (10) years experience as a SA in projects of similar scope, type, and complexity is required.
Bachelor’s degree in a technical discipline from an accredited college or university is required.
Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Desired:

Six (6) years of experience (combined) with Unix, Linux .
Demonstrated knowledge of analytical needs and requirements, query syntax, data flows, and traffic manipulation.
Meet one of the following two skill sets.
Skill set one: programming skills in C, Perl or Bourne Shell along with experience providing system administration of a database-centric system and knowledge of RDBMS, SQL Server and database security features.
Skill set two: experience administering Solaris, Unix, Linux systems, or SQL Server 2000/2005 RDBMS and SGI/HP hardware is required.

Benefits

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