St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Field Support Technician is a Tier-1 member of the Customer Support Team with the Information Technology Department. The position is intended as an entry-level IT role incorporating service responsibilities and assignments that expose and build experiences and skills of employees across the various IT technical support fields. This position requires excellent customer service skills, a strong technical aptitude and drive, combined with general knowledge and experience in computer and/or telecommunications/phone related support; electrical/data/phone cabling experience in construction environments and/or related education/training in computer or telecommunications related technologies.

JOB DUTIES AND RESPONSIBILITIES:

• Takes direction, functions well as part of a team, sharing workload and taking guidance on support functions from team leaders and management.

• Performs hardware/software installations, upgrades/repairs and follows on work activities.

• Troubleshoots, researches and solves technically challenging problems.

• Generates/updates appropriate documentation as per policy and procedure. Including related configurations, inventory administration, processes and service records.

• Proactively communicates services, changes and procedures with customers and teams.

• Performs technical services related to various technology support functions (i.e. Cable installation, termination testing & certification performing cable installation, PC/Printer hardware/software installation, upgrades, replacement and repair).

• Makes technical modifications under Change Management Program guidelines, prior to release into a production environment.

• Generates timely and accurate updates to Work Order Dispatch/tracking Applications.

• Creates appropriate documentation as per policy and procedure, including equipment configurations, mapping, inventory, processes and service records.

• Creates/routes reports as required by management and regulatory agencies.

• Maintains current knowledge of technology by attending appropriate continuing education training/seminars and reading related periodicals.

• Rotates periodically with Incident Management 24x7 hospital On Call support team.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting for up to 7 hours per day, 4 hours at a time; standing for up to 7 hours per day, 4 hours at a time; walking for up to 2 hours a day, 1 hour at a time. Requires crouching, kneeling, and lifting of objects weighing up to 60 pounds, pushing objects weighing up to 80 pounds. Requires hand and finger dexterity to perform repairs of small equipment and to use computer equipment. Seeing as it relates to general, near, color, and peripheral vision. Hearing as it relates to normal and telephone conversations.

EDUCATION:

Military/Vocational Technical Training and Certification and/or related Associates Degree in Electrical engineering - Fiber Optics/Low Voltage -Wire System Management (or related field) or equivalent work experience is preferred.

TRAINING AND EXPERIENCE:

On to two (1 – 2) years of technical service and support experience in one of the following areas: PC -Desktop/Applications; Phone-Telecommunications/cable installation/Electrical is preferred.

Application and Operating System Experience: Working knowledge with MS Office 2000-2007 Products are preferred. Microsoft XP – 2007 Operating System & driver maintenance experience is preferred.

Hardware Experience: Data/Voice Cable installation/termination and certification experience is preferred. Electronic equipment set up; PC and Phone repair experience is preferred.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)

Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 20,000 employees providing services at 15 campuses and 300+ outpatient sites. With annual net revenue of $3.5 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital.

SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Fortune/Merative 11 times total and eight years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.

SLUHN has been named a Top Workplaces 2023 by the Morning Call. In addition, St. Luke’s has been named a Top Workplace nationally, in the Philadelphia region, and in New Jersey. St. Luke’s is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be deemed a Top Workplace in 2023. In 2023, St. Luke’s was named one of America’s Best Employers for Women by Forbes. St. Luke’s was the only employer in the Lehigh Valley to be named to the list and was one of only two healthcare employers in Pennsylvania to receive the designation. St. Luke’s University Health Network is the top-ranked Lehigh Valley-based employer in Forbes Magazine’s ranking of employers in Pennsylvania.

Learn More Here. (http://www.slhn.org/About)